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Mon–Fri: 8:00 AM – 6:00 PM WAT

Saturday: 9:00 AM – 4:00 PM WAT

Sunday: 10:00 AM – 2:00 PM WAT

FAQ

Quick answers to the most common questions about SabiPay.

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Troubleshooting

Step-by-step guides to resolve common app issues.

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Frequently Asked Questions

Download SabiPay from Google Play or the App Store. Tap "Sign Up", enter your phone number and email, create a password, and verify with the OTP sent to you.
Go to "Load Wallet" in the app. You can fund via bank transfer, debit card, or USSD. Select your method, enter the amount, and follow the prompts.
Airtime, data bundles, DStv, GOtv, StarTimes subscriptions, electricity bills, and more. Check the Services section in the app for the full list.
Yes. SabiPay uses bank-level encryption. Your TPIN and personal data are encrypted and stored securely with role-based access controls.
Failed transactions are automatically refunded to your wallet within 24 hours. If you don't see the refund, contact support with your transaction reference.
Go to Settings → Security → Reset TPIN. Verify your identity via OTP or security questions, then set a new TPIN.
Limits vary by service and verification level. Basic accounts have lower limits; verified accounts can transact higher amounts. Check Account Settings for yours.

Troubleshooting Guide

App won't open or crashes
  1. Close the app completely and reopen it
  2. Restart your device
  3. Update to the latest version from the app store
  4. Clear app cache in device settings
  5. Reinstall if the problem persists
Login issues
  1. Verify your phone number and password
  2. Check your internet connection
  3. Try resetting your password
  4. Ensure your account is not suspended
  5. Contact support if still unable to login
Transaction failed
  1. Check your internet connection
  2. Verify sufficient wallet balance
  3. Ensure recipient details are correct
  4. Retry after a few minutes
  5. Contact support with the transaction reference
Payment not received
  1. Wait 5–10 minutes for processing
  2. Check your transaction history
  3. Verify the recipient number is correct
  4. Contact the service provider directly
  5. Report to our support team with transaction details

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